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D3 Banking Technology (D3), provider of the industry’s most advanced digital platform, shares predictions on how digital, AI and personalization will transform the financial industry in 2019. In the coming year, financial institutions will focus on improving member service with better digital features and data analytics.

Research reveals a sobering assessment of the challenges community banking providers and smaller institutions face with respect to their digital capabilities. Experts weigh the results and offer advice.

Around three in five Americans (58%) prefer banking with regional and community providers over a national provider. This is driven by better customer service of the former, according to a survey by D3 Banking Technology.

Tesla CEO Elon Musk shocked stakeholders when he tweeted that he was considering taking Tesla private. He explained that he believed this move could remove barriers on the company’s ability to innovate, and provide certain flexibility that would make it easier for Tesla to grow and expand its footprint.

Modern consumers expect all services to be as easy and convenient as two-click purchasing on Amazon or hailing a ride with Uber. These and other tech-savvy companies will continue to shape digital services expectations across a multitude of industries for the foreseeable future—and banking is no exception.

Tis the season. So, would it surprise you to find out that a football team and a financial institution’s digital banking strategy have a lot in common? To be successful, both must effectively leverage all the resources at their disposal to win. And, some teams – like digital banking strategies – are simply better than others. Check out our take on what positions would make up the ultimate digital banking football team.

Credit Unions must do much more than benchmark their products and services against other peer and competitor CUs. They must measure themselves against banks and fintechs, not just other Credit Unions

“Alexa, read me ‘Dog Man and Cat Kid’ now” (please) could become the norm as Amazon rolls out its Echo Dot for kids. Eric Brandt of D3 Banking Technology says the news will only amp expectations of future customers for easy, quick responses. Don’t be intimidated, but adapt now.